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Privacy policy

Last updated: November 6, 2026

This Privacy Policy describes how Loveable LLC ("Loveable", "we", "us") collects, uses and discloses personal information when you visit or make a purchase from loveable.us (the "Site"). Our blog at blog.loveable.us has its own privacy policy.

Information we collect

  • Device information: browser version, IP address, time zone, cookie information, the pages and products you view, search terms and how you interact with the Site. We collect this automatically using cookies, log files, tags and pixels, so that the Site loads correctly and so that we can analyze use of the Site and measure and target advertising.
  • Order information: name, billing address, shipping address, payment information, email address and phone number. We use this to process payment, make and ship your order, send confirmations and invoices, communicate with you, screen orders for fraud and, in line with your preferences, send you marketing.
  • Personalization content: names, text and photos you provide to personalize a product. We use this to preview, make and ship your order.
  • Account information: email address, password, saved addresses, order history and wishlist items, if you create an account or use these features.
  • Reviews: your name, rating, review text and any photos you submit. Reviews may be shown publicly on the Site.
  • Customer support information: the details you give us when you email us or use our contact form.

Card details are handled by our payment providers.

How we use personal information

We use personal information to offer products for sale, process payments, make and deliver orders, provide customer support, prevent fraud, improve the Site, comply with the law and, where permitted, keep you up to date on products and offers. You can unsubscribe from marketing messages at any time.

Who we share personal information with

  • Online store platform: Shopify, which powers our store.
  • Payment providers: Shopify Payments and PayPal.
  • Production and delivery: our print providers, including Printify and ShineOn, and shipping carriers.
  • Product personalization: Teeinblue.
  • Reviews: Judge.me.
  • Email and SMS: Avada and Klaviyo.
  • Analytics and advertising: Google, Meta and Microsoft.
  • Legal requests: we may share personal information to comply with the law, respond to a lawful request or protect our rights.

We do not sell personal information for money. We do share limited information with advertising partners to show and measure targeted ads, which some US state laws may treat as a "sale" or "sharing" of personal information. You can opt out using the links below or by contacting us.

Analytics and advertising

  • We use Google Analytics to understand how customers use the Site. You can read Google's privacy policy and use the Google Analytics opt-out add-on.
  • We use Microsoft Clarity to see how visitors use our pages, including clicks and scrolling. You can read the Microsoft privacy statement.
  • We use Google Ads and Meta advertising tools to show ads on other websites and apps and to measure them. These partners use cookies, pixels and similar technologies, and may use information about your visits and purchases.

You can opt out of targeted advertising in Google Ads Settings, in Facebook ad settings and through the Digital Advertising Alliance.

Cookies

A cookie is a small file saved on your device. We and our partners use cookies for the following purposes:

  • Necessary: running the cart, checkout and customer login, for example cart, checkout_token and _secure_session_id.
  • Analytics: understanding how the Site is used, for example _shopify_y, _shopify_s and _landing_page.
  • Advertising: showing and measuring ads, set by our advertising partners.

Session cookies last until you stop browsing. Persistent cookies last until they expire or are deleted, usually between 30 minutes and two years. You can block or delete cookies in your browser settings, but parts of the Site, such as the cart, may then stop working. Blocking cookies may not stop all sharing with advertising partners, so please also use the opt-out links above.

Do Not Track

There is no consistent industry standard for responding to "Do Not Track" signals, so we do not change our practices when we detect one.

Your rights

Depending on where you live, you may have the right to access the personal information we hold about you, receive a copy of it, and ask us to correct or delete it. You may also have the right to object to or restrict certain uses, withdraw consent, and opt out of targeted advertising. To make a request, contact us using the details below. You may use an authorized agent, and we will not treat you differently for exercising these rights.

Visitors in the EEA and UK

We process personal information on these legal bases: your consent, performance of our contract with you, compliance with legal obligations, and our legitimate interests where these do not override your rights.

Your information may be transferred to and processed in the United States, Canada and other countries where we and our service providers operate. You can read more in Shopify's privacy guidance.

If you are not satisfied with our response to a complaint, you can contact your local data protection authority.

Automated decisions

We do not make fully automated decisions that have a legal or similarly significant effect on you. Shopify uses limited automated checks to prevent fraud, such as temporarily blocking IP addresses and cards linked to repeated failed transactions.

Keeping your information

When you place an order, we keep your information for our records unless and until you ask us to delete it, except where we must keep it by law.

Children

The Site is not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child has given us personal information, please contact us so that we can delete it.

Changes to this policy

We may update this policy to reflect changes to our practices or for legal or operational reasons. When we do, we will change the date at the top of this page.

Contact us

Loveable LLC
530-B Harkle Road, Ste 100
Santa Fe, New Mexico 87505, United States
Email: support@loveable.ai
Phone: +1 509 519 4877